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Bootcamp '24

Create a Memorable Customer Experience (Full Video)

Learn from Todd Saunders as he shares the valuable lessons he learned during his 2015 Techstars boot camp, where he and his co-founder prepared to pitch their idea to 500 investors.

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  • Optimize for the "Magic Moment": Learn how to create exceptional customer experiences by focusing on the pivotal moments that delight, surprise, and re-delight your clients.
  • Hire Slowly, Fire Quickly: Understand the importance of thorough hiring processes and swift decision-making when it comes to managing team dynamics.
  • Competition is for Losers: Explore why focusing on innovation rather than merely competing can lead to greater success.
  • Details and Process Matter: See how meticulous attention to every aspect of your business can drive excellence, inspired by examples from Bill Walsh and Steve Jobs.
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